Oak Hill Springs Country Store uses
both an on-line shopping cart and affiliations with
other on-line sites that we feel, offer top quality
goods at terrific prices. You can make your credit
card purchases on-line 24 hours a day, seven days
a week with full confidence that all your payment
information is secure.
In
each item's quantity box, simply enter how many
of that item you wish to purchase. Next click the
"add to cart" button and you will be sent to a "shopping
list" displaying each item you've selected for purchase.
(Please read about "cookies"
below.)
You
can review you shopping list at anytime by clicking
on the "Go To Checkout" button at the top of each
page. If you've changed your mind about any item
in the list, you can easily remove it by clicking
the "remove" button next to the item. You will not
actually purchase any of the items until you click
the "process" button at the bottom of your shopping
list.
When
you are finished shopping, click the "continue"
button below your "shopping list". You will then
be prompted for name, address (shipping and billing),
method of payment, shipping choices etc. Once you've
completed the information and processed it you will
be sent, via email, a confirmation invoice, immediately.
We
currently accept VISA, MasterCard, Discover,
and American Express. We encrypt your personal
information (such as credit card number) using SSL
technology and Secure Order Capture, so you know
your info is completely confidential and secure.
If
you would rather phone in your order, the checkout
process includes that option also. You simply fill
out the shopping cart form online and when it gets
to payment options, you can choose "phone in", print
up the invoice and call our toll free number 888-208-8069.
Generally, our products are drop shipped from the various
vendors we work with, therefore shipping options
will vary, but basically you will have a choice
of surface (approximately one week) or two - three
day shipment.
Presently, our shipping tables are set for continental
U.S. shipments only. Therefore, international
orders will need to be phoned (707-258-7300.),
or emailed
into us so that we may determine the correct shipping
charges.
Contact us for returns or refunds within 15 days by email
or our toll free number 888-208-8069. It's important
to us that you are happy with your purchases and
that your experience at Oak Hill Springs Country
Store is a good one.
WINExplorer has carefully selected the merchandise available
for purchase at various pages and in the Oak Hill
Springs Country Store. We guarantee satisfaction
on all products we sell directly and will grant
an exchange or issue a refund for the full cash
price within 30 days of receipt, if the customer
is not completely satisfied. Items must be returned
in the original factory packaging. Exchanges are
permitted for identical products only. Items purchased
through affiliates are subject to the return policy
of that affiliate/associate.
We
strive to process orders within 24 hours of receipt
so orders cancelled within that time will not be
shipped and credit card charges will be credited
immediately. If a cancelled order has already been
shipped, you will be notified and return postage
will be sent for item return and credit card charges
will be credited upon receipt of the returned merchandise.
Any questions on this can be directed to cancel@oakhillstore.com.
To cancel an order click here.
Our staff at Wine Tutor not
only gathers information on wines to make recommendations,
but it also reviews merchandise, books, music, catalogs,
everything here at Oak Hill Springs Country Store.
Using a scale of 1 to 5, we use these WineTutor
gold medals to rate whatever we feature on the site.
So, rate as follows:
Good enough to list
Worth
a second look
Definitely a cut above
Exceptional, we strongly recommend
It
simply doesn't get any better than this
Any
information you provide to us at WineXplorer, Wine
Tutor, or Oak Hill Springs Country Store is used
to improve our service to visitors and members of
WineXplorer. Entry in any of our contests, order
placement, or other communication with WineXplorer,
Wine Tutor or Oak Hill Springs Country Store files
address and e-mail address in a closed database.
Contest entrants receive immediate auto response
via e-mail to confirm entrance in contest (multiple
entries in any one day results in disqualification
of entrant from current contest regardless of confirmations
received). Those who communicate with WineXplorer,
Wine Tutor and/or Oak Hill Springs Country Store
may receive future communications from us by e-mail.
If you do not wish to receive e-mail messages from
WineXplorer, Wine Tutor or Oak Hill Springs Country
Store, please notify us at service@winexplorer.com.
From
time to time, companies and organizations ask us
to send communications to our customers. If we find
that they offer products or services that would
be of interest to our customers, we allow it. If
you prefer not to receive such mailings, please
e-mail us at service@winexplorer.com;
include your name, mailing address, membership number,
if applicable, e-mail address and state that you
prefer not to receive other companies' mailings.
Or you can write your name, mailing address, membership
number, if applicable, e-mail address and send to
us at:
WineXplorer.com
3212 Jefferson PMB 187
Napa, CA 94558-3436
Or you can fax the information to: 707-257-3700
Or you can call 800-631-5931 with the above information.
WineXplorer is represented for advertising sales by THE
FLYCAST NETWORK, a network of some 1500 advertisers.
FLYCAST places adverting banners/buttons on WineXplorer's
various pages in exchange for compensation based
on the number of WineXplorer visitors who see such
banner. WineXplorer WORKS WITH THE FLYCAST NETWORK
TO SERVE ADS TO THIS SITE. TO FIND OUT MORE ABOUT
HOW FLYCAST MANAGES THE PRIVACY OF INFORMATION IN
CONJUNCTION WITH SERVING ADS ON THIS SITE, PLEASE
GO
HERE.
It's
important to note that we use browser cookies to
store the contents of your shopping cart and maintain
continuity during your visit. To shop with us you
must therefore have a web browser that supports
"cookies" and these cookies must be enabled. Current
versions of Netscape Navigator and Microsoft Internet
Explorer support cookies. AOL version 3.0 or higher
includes a browser that supports cookies. If you
are using an older browser or an older release of
AOL, we recommend that you download a more current
version of the software. For browsers that do support
cookies, please refer to the help facility in your
browser to determine how to check your cookie status
and enable them if they are turned off. If you continue
to have problems even with cookies enabled, please
contact our Webmaster at webmaster@winexplorer.com.
Please
be aware that as of January 1st, 2000, Netscape
will issue an error message in secure areas of web
sites warning you that your browser's root certificate
has expired. There are three thing you must know:
- This
is not a Y2K issue or an Oak Hill STore issue.
- All
transactions you conduct after you receive the
error message will continue to be processed securely.
- To
eliminate this problem you must upgrade your browser
(www.netscape.com/download/index.html) or install
the current root CA certificate (verisign.netscape.com/security/rootcert/)
before year end.
And finally...
Take
a look around, and if there is something you need
but can't locate in our store, feel free to contact
us. We will soon have a "store search feature" enabled
that will help you locate items, but in the meantime,
while we are building our product lines, we would
appreciate your input and questions.
Thank
you for stopping by and we truly hope that you enjoy
your visit.
Reds
Whites
