Oak Hill Springs Country Store uses both an
on-line shopping cart and affiliations with other on-line sites that we feel,
offer top quality goods at terrific prices. You can make your credit card
purchases on-line 24 hours a day, seven days a week with full confidence that
all your payment information is secure.
In
each item's quantity box, simply enter how many of that item you wish to
purchase. Next click the "add to cart" button and you will be sent to a
"shopping list" displaying each item you've selected for purchase. (Please read
about "cookies" below.)
You
can review you shopping list at anytime by clicking on the "Go To Checkout"
button at the top of each page. If you've changed your mind about any item in
the list, you can easily remove it by clicking the "remove" button next to the
item. You will not actually purchase any of the items until you click the
"process" button at the bottom of your shopping list.
When
you are finished shopping, click the "continue" button below your "shopping
list". You will then be prompted for name, address (shipping and billing),
method of payment, shipping choices etc. Once you've completed the information
and processed it you will be sent, via email, a confirmation invoice,
immediately.
We
currently accept VISA, MasterCard, Discover, and American Express. We
encrypt your personal information (such as credit card number) using SSL
technology and Secure Order Capture, so you know your info is completely
confidential and secure.
If
you would rather phone in your order, the checkout process includes that
option also. You simply fill out the shopping cart form online and when it gets
to payment options, you can choose "phone in", print up the invoice and call
our toll free number 888-208-8069.
Generally, our products are drop shipped from the various vendors we
work with, therefore shipping options will vary, but basically you will have a
choice of surface (approximately one week) or two - three day
shipment.
Presently, our shipping tables are set for continental U.S. shipments
only. Therefore, international orders will need to be phoned
(707-258-7300.), or emailed into
us so that we may determine the correct shipping charges.
Contact us for returns or refunds within 15 days by
email or our toll free number
888-208-8069. It's important to us that you are happy with your purchases and
that your experience at Oak Hill Springs Country Store is a good
one.
WINExplorer has carefully selected the merchandise available for
purchase at various pages and in the Oak Hill Springs Country Store. We
guarantee satisfaction on all products we sell directly and will grant an
exchange or issue a refund for the full cash price within 30 days of receipt,
if the customer is not completely satisfied. Items must be returned in the
original factory packaging. Exchanges are permitted for identical products
only. Items purchased through affiliates are subject to the return policy of
that affiliate/associate.
We
strive to process orders within 24 hours of receipt so orders cancelled within
that time will not be shipped and credit card charges will be credited
immediately. If a cancelled order has already been shipped, you will be
notified and return postage will be sent for item return and credit card
charges will be credited upon receipt of the returned merchandise. Any
questions on this can be directed to cancel@oakhillstore.com. To cancel an
order click here.
Our staff at Wine Tutor not only gathers
information on wines to make recommendations, but it also reviews merchandise,
books, music, catalogs, everything here at Oak Hill Springs Country
Store. Using a scale of 1 to 5, we use these WineTutor gold medals to rate
whatever we feature on the site. So, rate as follows:
Good enough to list
Worth
a second look
Definitely a cut above
Exceptional, we strongly recommend
It
simply doesn't get any better than this
Any
information you provide to us at WineXplorer, Wine Tutor, or Oak Hill Springs
Country Store is used to improve our service to visitors and members of
WineXplorer. Entry in any of our contests, order placement, or other
communication with WineXplorer, Wine Tutor or Oak Hill Springs Country Store
files address and e-mail address in a closed database. Contest entrants receive
immediate auto response via e-mail to confirm entrance in contest (multiple
entries in any one day results in disqualification of entrant from current
contest regardless of confirmations received). Those who communicate with
WineXplorer, Wine Tutor and/or Oak Hill Springs Country Store may receive
future communications from us by e-mail. If you do not wish to receive e-mail
messages from WineXplorer, Wine Tutor or Oak Hill Springs Country Store, please
notify us at service@winexplorer.com.
From
time to time, companies and organizations ask us to send communications to our
customers. If we find that they offer products or services that would be of
interest to our customers, we allow it. If you prefer not to receive such
mailings, please e-mail us at service@winexplorer.com; include your
name, mailing address, membership number, if applicable, e-mail address and
state that you prefer not to receive other companies' mailings. Or you can
write your name, mailing address, membership number, if applicable, e-mail
address and send to us at:
WineXplorer.com
3212 Jefferson PMB 187
Napa, CA 94558-3436
Or you can fax the information to: 707-257-3700
Or you can call
800-631-5931 with the above information.
WineXplorer is represented for advertising sales by THE FLYCAST
NETWORK, a network of some 1500 advertisers. FLYCAST places adverting
banners/buttons on WineXplorer's various pages in exchange for compensation
based on the number of WineXplorer visitors who see such banner. WineXplorer
WORKS WITH THE FLYCAST NETWORK TO SERVE ADS TO THIS SITE. TO FIND OUT MORE
ABOUT HOW FLYCAST MANAGES THE PRIVACY OF INFORMATION IN CONJUNCTION WITH
SERVING ADS ON THIS SITE, PLEASE
GO
HERE.
It's
important to note that we use browser cookies to store the contents of your
shopping cart and maintain continuity during your visit. To shop with us you
must therefore have a web browser that supports "cookies" and these cookies
must be enabled. Current versions of Netscape Navigator and Microsoft Internet
Explorer support cookies. AOL version 3.0 or higher includes a browser that
supports cookies. If you are using an older browser or an older release of AOL,
we recommend that you download a more current version of the software. For
browsers that do support cookies, please refer to the help facility in your
browser to determine how to check your cookie status and enable them if they
are turned off. If you continue to have problems even with cookies enabled,
please contact our Webmaster at webmaster@winexplorer.com.
Please
be aware that as of January 1st, 2000, Netscape will issue an error message in
secure areas of web sites warning you that your browser's root certificate has
expired. There are three thing you must know:
- This is not a
Y2K issue or an Oak Hill STore issue.
- All transactions
you conduct after you receive the error message will continue to be processed
securely.
- To eliminate
this problem you must upgrade your browser
(www.netscape.com/download/index.html) or install the current root CA
certificate (verisign.netscape.com/security/rootcert/) before year end.
And finally...
Take a
look around, and if there is something you need but can't locate in our store,
feel free to contact us. We will soon have a "store search feature" enabled
that will help you locate items, but in the meantime, while we are building our
product lines, we would appreciate your input and questions.
Thank
you for stopping by and we truly hope that you enjoy your visit.
